Staff Communication: Control, Filters and Perception

Monday, January 29
1:00 pm – 3:00 pm

Registration Required

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(2034-01) The way you communicate greatly influences the outcome of a conversation. What you say and when and how you say it determines the conversation’s success or failure. Our communication is continually influenced by individual filters.



Those filters are established by many different factors. One of the most prevalent in the workplace is the generational filter, developed in the process of socialization and experiences. These filters crucially affect communication and interaction. We will discuss multiple communication models, helping you find the most successful approach for you and your staff.

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